FAQs
About Our Items
Q :What types of jewelry does bamoer jewelry offer?
Bamoer jewelry specializes in a diverse range of jewelry, including rings, earrings, bracelets, and necklaces. Our pieces are crafted for various occasions, such as proposals, engagements, weddings, anniversaries, and more.
Q : What gemstones are featured in your jewelry collection?
Our jewelry showcases a captivating array of gemstones, including moissanite and diamonds, carefully selected to add elegance and individuality to our designs.
Q : Can I make changes to my order or address after purchase?
Yes, under special circumstances, you can request changes. Please contact our after-sales service staff at support@bamoerjewelry.com for assistance.
Shipping & Delivery
Q :What is shipping time, and how is it calculated?
Shipping time refers to how long it takes for your package to be shipped after it’s made and packed. This doesn’t include the time it takes to make the product.
Q :What if my order doesn't arrive on time?
If your order doesn’t arrive on time due to weather, road conditions, or other unforeseen circumstances, please reach out to our after-sales service team via email. We’re here to help and resolve any issues you may encounter.
Q : What information should I provide during the purchasing process?
Please provide the correct and complete shipping address and a valid email address to receive order confirmation and updates.
Q :How will I know if my order has been successfully placed?
You will promptly receive an order confirmation email upon successfully completing your order, which will serve as a receipt and verification.
Q :Can I track the status of my order?
Absolutely! Visit the “Track My Order” section on our website to access real-time updates on the status and location of your shipment, ensuring transparency and peace of mind throughout the process.
Q : Will I receive a receipt for my online purchase?
Yes, you will receive an email confirmation and receipt for your online purchase shortly after completing your order. This email will contain details of your purchase, including the items ordered, payment information, and order number. If you do not receive a confirmation email, please check your spam or junk folder, or contact our customer support team for assistance.